'Unless It's Clean' Quality Promise

Our ‘Unless It’s Clean’ quality promise ensures all toys are properly cleaned and sanitized and in proper working condition before being sent to our members.

Sanitation procedures depend on the type of toy. For most toys, we use a variety of safe and non-toxic disinfecting sprays. For plush toys, we will wash and dry them or spray with non-toxic cleaner according to their manufacturing specifications. All of our refurbishments use only the safest materials including non-toxic paint and glue.

When toys are no longer safe and in proper working condition, we make the hard, but necessary, decision to retire them. But stress not, because we strive to achieve end of life recycling on all toys in our inventory. So when a toy reaches the end of its lifespan after the many uses we give it, rest assured that we will do our best to keep the toy out of the landfill or incinerator.