Unless Kids is not a subscription or a rental. It’s a product cycling platform for toys. Our customers have told us that they don’t want the pressure of having to keep track of the rental period for a toy or the anxiety of calculating how much they’ve spent based on a monthly rental rate. They also don’t want the rigidity of receiving a box of new toys they didn’t pick out every month or two. They want to buy the toys they want when they want to buy them while also having the ability to get rid of toys when they need to.

To incentivize toy cycling, and getting MORE kids to play with MORE toys, we offer a “cycling discount” for the first year of owning a toy, on top of our condition-based price! If you would like to keep the item you purchased from us beyond the first year, you’ll lose the “cycling discount” — but let’s face it, what kid really plays with a toy after a WHOLE year?

Only if you want to enjoy Unless Kids Member benefits! A membership gives you unlimited free delivery and cycling, access to an additional 10% discount on every order, regardless of size, and special incentives for returning toys back to Unless Kids. If you aren’t quite ready to join with a membership, instead you can create an Unless Kids Explorer account and use the platform for free. With this account, you have access to all our great discounts but will need to pay for delivery costs.

Please be sure to fully complete your membership check out first and then start shopping to enjoy the full benefits of membership.

You can name the toy chest any name you like that signifies a certain child (with nicknames allowed for privacy), but we do ask for the child’s birth month and year so we can suggest appropriate toys in your child’s age range. Birth month is also important as it helps us ensure we have enough toys on the platform to supply toys during months where there are more birthdays than others. Like, why are there so many birthdays in April and August?

No, we'll have toys ranging from brand new to well loved. We have a condition code system for classifying a toy’s condition, and we will adjust discounts accordingly.

At Unless Kids, we have four condition codes. New is what it sounds like, a toy that we received still in the box that we unbox. Like New is a toy that has no cosmetic imperfections and/or operation issues and looks just as it did out of the box. Gently Loved is a toy that has a few minor cosmetic imperfections or a bit of wear, but still looks good and operates well. Well Loved is that toy that you can tell has been played with a lot due to its wear. The toy may also be missing a few pieces from its original set but is still completely playable and in proper working condition to bring more kids joy.

Unless Kids has a strategic partnership with the Philadelphia recycling company, Rabbit Recycling. Once a toy is deemed to have cosmetic and operational issues that make the toy no longer fun or safe to play with, we take it to Rabbit. They deconstruct the toy and recycle the various parts to keep as much of the toy out of the landfill as possible.

Our ‘Unless It’s Clean’ quality promise ensures all toys are properly cleaned, sanitized and in proper working condition before being sent to our members. Sanitation procedures depend on the type of toy. For most toys, we use a variety of safe and non-toxic disinfecting sprays. For plush toys, when at all possible we will wash and dry them according to their manufacturing specifications.

All of our refurbishments use only the safest materials, including non-toxic paint and glue.

Please do not attempt to fix the toy. That’s what we’re here for! We completely understand accidents may happen during the course of play.

If you break a toy, and we can’t address the issue through our refurbishment process, you will be asked to pay the circularity discount amount. You will not automatically be charged.

This will be subject to a number of factors, though, and we still encourage you to cycle the toy when purchasing a different one.

We are here to make this as playful of an experience as possible, and our goal is to ensure our members have a worry-free experience with Unless Kids.

Want to keep a toy? Simply let us know, and we'll ask for the 20% circularity discount to be repaid. Also, if you keep a toy for more than a year, you'll be asked to pay the discount.

In either situation, you will not be charged automatically.

Yes we do. Make sure you’re logged into Unless Kids and then look at the bottom left hand corner of your screen. You’ll see a sweet little present icon. Click on it and you’ll get a referral code that you can send through email or social media to your crew. To show our appreciation, if your friend becomes a member, both you and your friend get a $15 gift code to spend on Unless Kids! You can also use the gift icon to track and redeem your points on the site. So keep checking to see how many points you’re racking up and how many discounts you earn so you can enjoy our site even more!

Absolutely. Just email us at Shop@unlesskids.com to arrange a pickup.

Keep in mind that returning the chest before placing a new order means you'll lose the 20% circularity discount previously applied to the price of your Declutter Toy Chest.

Although we are no longer offering the declutter toy chest, we will honor pick ups of any existing declutter toy chests you currently have.

Unfortunately not. As Unless Kids will be paused at the end of November 2025 (the last day to buy toys is Nov. 30th and the last delivery day is Dec. 4th), we will no longer be accepting any cycled toys or donated toys at the time of your new delivery. To find out where to donate toys in the Philadelphia area, please visit resourcephilly.org.